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Management Challenge #19: When You Have a Superstar You Are Going to Lose for Sure: How to Lose That Superstar Very Well 165 Management Challenge #18: When You Have a Superstar You Really Want to Retain 158 Management Challenge #17: When There Is a Superstar You Need to Keep Engaged 153 Management Challenge #16: When an Employee Has Personal Issues at Home 140Ĭhapter Six The Challenges of Managing Superstars 144 Management Challenge #15: When There Is Conflict Between and Among Individuals on Your Team 137 Management Challenge #14: When an Employee Needs an Attitude Adjustment 125 Management Challenge #13: When the Employee You Are Managing Knows More About the Work Than You Do 114Ĭhapter Five The Challenges of Managing Attitudes 118
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Management Challenge #12: When Your Employees Are Doing “Creative” Work 110 Management Challenge #11: When You Need an Employee to Start “Going the Extra Mile” 107 Management Challenge #10: When You Have an Employee Who Needs to Improve Quality 103 Management Challenge #9: When You Have an Employee Who Needs to Increase Productivity 98 Management Challenge #8: When an Employee Needs to Get Better at Problem Solving 80Ĭhapter Four The Challenges of Managing Performance 88 Management Challenge #7: When an Employee Needs to Get Organized 77 Management Challenge #6: When an Employee Needs Help with Interpersonal Communication 71 Management Challenge #5: When Employees Have a Hard Time Managing Time 62 Management Challenge #4: When You Are Welcoming a New Member to Your Existing Team 51Ĭhapter Three The Challenges of Teaching Self-Management 57 Management Challenge #3: When Bringing Together an Entirely New Team 47 Management Challenge #2: When Coming from the Outside to Take Over Leadership of an Existing Team 41
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Management Challenge #1: When Going from Peer to Leader 37 One challenge at a time, you’ll see how the most effective managers use the fundamentals of management to proactively resolve (nearly) any problem a manager could face.Ĭhapter One The Fundamentals Are All You Need 3Ĭhapter Two The Challenges of Being the “New” Manager 29 The 27 Challenges Managers Face is an indispensable resource for managers at all levels, one anyone managing anyone will want to keep on hand. Tulgan offers clear approaches for turning around bad attitudes, reducing friction and conflict, improving low performers, retaining top performers, and even addressing your own personal burnout. The very best managers hold ongoing one-on-one conversations that make expectations clear, track performance, offer feedback, and hold people accountable.įor every workplace problem-even the most awkward and difficult- The 27 Challenges Managers Face shows how to tailor conversations to solve situations familiar to every manager. No matter what the issue, Tulgan shows that the fundamentals are all you need. The 27 Challenges Managers Face shows exactly how to break the vicious cycle and gain control of management relationships. And if you are managing on autopilot, then something almost always does. The real problem is that most managers are “managing on autopilot” without even realizing it-until something goes wrong. It turns out that when things are going wrong in a management relationship, the common denominator is almost always unstructured, low substance, hit-or-miss communication. Regardless of industry or job title, managers cite the same core issues-27 recurring challenges: the superstar whom the manager is afraid of losing, the slacker whom the manager cannot figure out how to motivate, the one with an attitude problem, and the two who cannot get along, to name just a few. For more than twenty years, management expert Bruce Tulgan has been asking, “What are the most difficult challenges you face when it comes to managing people?”